Co-Managed IT
Extra capacity and expertise
Share the operational load
Strengthen specialist coverage
Our Partners
Your internal IT team should not have to carry everything alone
Internal IT teams are often expected to support users, maintain systems, improve security, deliver projects, manage suppliers and advise leadership — all with limited time and resource. Aura helps share the operational load so your team can focus on the work where they create the most value.
Support queues grow
Everyday demand can build faster than an internal team can clear it, delaying important work.
Projects compete with support
Strategic improvements can lose momentum when user issues, patching and supplier management take priority.
Specialist skills are needed
Security, monitoring and strategic planning need consistent expertise, but not always as a full-time internal role.
How co-managed IT works
A shared support model that agrees clear responsibilities and gives your team the capacity, specialist expertise and governance it needs.
Understand the team and priorities
Review the current support model, systems, workload, escalation routes and areas where additional capacity will help most.
Agree clear responsibilities
Set support routes, ownership, service levels and escalation paths so users and internal teams know how the partnership works.
Support, report and improve
Combine service desk support, proactive engineering, reporting and strategic reviews to improve outcomes over time.
Strengthen your IT team with the right expertise
Aura works alongside your internal team to provide extra capacity and deeper technical knowledge across Microsoft, cyber security, cloud and infrastructure — without building every capability in-house.
24/7 service desk support
Help users get the support they need quickly, with clear escalation into your internal team where appropriate.
Network Operations Centre support
Provide round-the-clock monitoring to improve operational resilience and identify issues earlier.
Proactive engineering
Share the maintenance load, identify recurring issues and improve systems before avoidable disruption affects users.
Virtual IT Director guidance
Support technology planning, governance and leadership decisions with senior strategic input.
Account management and reporting
Create clear communication, service reporting and a visible rhythm for ongoing improvement.
Security and compliance support
Strengthen cyber security and compliance with specialist guidance that complements your internal capability.
Related case studies
See how we’ve helped similar organisations.
Hampshire and Isle of Wight Wildlife Trust
Technology Roadmap
A phased Technology Roadmap gave the Trust secure, flexible access to systems, stronger resilience, and a clear plan for long-term digital transformation.
Practice Plus Group
Managed IT Services
Proactive NOC monitoring, server management and SQL support improved system availability and freed the in-house IT team to focus on projects and end-user support.
North East London NHS Foundation Trust (NELFT)
Infrastructure Services
A co-managed service desk, full NOC coverage and comprehensive monitoring improved availability, support and business continuity.
Devon Wildlife Trust
Technology Roadmap
A Technology Roadmap reviewing current systems delivered recommendations that improved user experience, productivity, security and cost efficiency.
Inspiration Marine Group
Cloud Infrastructure & Microsoft 365
A fully cloud-based Microsoft 365 set-up, stronger security, and proactive IT strategy reduced downtime and gave the team more time to focus on growing the business.
The Guildhall Trust
Managed IT Services
A six-year partnership with Aura has given the Trust dependable, secure IT that supports world-class performances, ticket sales and GDPR compliance, including a connection to the International Space Station.
Humphries Kerstetter
Managed IT Services & Office Migration
A carefully planned IT migration and telephony upgrade, delivered alongside the office move, gave the firm a resilient, adaptive system with zero disruption on the first day back.
The WAY Group
Technology Roadmap & Cybersecurity
A tailored Technology Roadmap, built from a full on-site discovery process, streamlined WAY Group’s IT infrastructure, improved cybersecurity and moved the business to a modern, cloud-based setup.
Questions
Useful answers before you take the next step
Co-Managed IT FAQs
What is co-managed IT?
Co-managed IT is a support model where Aura works alongside your internal IT team, adding service desk capacity, proactive engineering, security guidance, reporting and strategic planning support.
How is co-managed IT different from outsourced IT?
Co-managed IT supports and extends an existing internal IT team. Outsourced IT is better suited to organisations that want Aura to take wider responsibility for day-to-day IT operations and strategic technology management.
Which organisations is co-managed IT best for?
Co-managed IT is best for organisations that already have internal IT capability but need extra support, specialist skills, proactive monitoring, security oversight or strategic guidance.
How does Aura work with our internal IT team?
Aura agrees clear responsibilities, support routes, escalation paths and reporting so your internal team knows where Aura adds value and users know how to get help.
What can Aura support as part of co-managed IT?
Aura can support service desk activity, network operations, proactive engineering, security management, service reporting, account management and strategic technology reviews.
Why choose Aura for co-managed IT?
Aura combines practical support with strategic guidance, security by design and a people-first approach, helping your internal team work more effectively while keeping technology aligned to business outcomes.
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Why Aura?
Aura looks after your people, not just your systems, so cybersecurity becomes clearer, safer to manage and better aligned to how your organisation works.